Job Title: Caseworker

Neil Duncan-Jordan, the Labour MP for Poole, is recruiting a full-time, fixed term Caseworker to work in his constituency office. The caseworker will work with the other members of Neil’s team, to provide an excellent service to constituents and to support Parliamentary work.

Job details:

• Title: Caseworker

• Employer: Neil Duncan-Jordan MP

• Location: Poole - hybrid working possible

• Hours: Full-time (37.5 hours per week)

• Length of contract: Fixed term until 31 March 2027

• Salary: £28,000

The duties of the Caseworker will include:

• Deal with large numbers of standard queries (largely based around local issues), as well as assisting on more complex cases from members of the public by phone, email, social media or face to face

• Draft responses to constituents

• Proactively seek to resolve issues by dealing with the appropriate authorities, organisations, or individuals

• Ensure records are kept and information managed confidentially in line with the data protection legislation

• Ensure that each case is dealt with promptly, sensitively, confidentially, and accurately in accordance with the MP’s wishes

• Gather relevant information to assist with resolving cases

The successful candidate will have:

• Exceptional written and verbal communication skills with the ability to draft clear and professional responses to constituents

• Ability to deal with members of the public effectively and sensitively through various channels: phone, email, social media and face-to-face

• Ability to gather relevant information, resolve cases effectively to provide good outcomes to constituents

• High level of accuracy and attention to detail in managing records and information

• Strong interpersonal skills with the ability to work collaboratively within a team environment

Please note:

• A full UK driver’s license and regular access to a car is desirable

• A commitment to the aims and values of the Labour movement is desirable

• There may be a requirement for the role holder to work outside of normal working hours and travel for work occassionally

• Upon appointment, the role holder will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office. See their website for more information: http://www.w4mp.org/jobs-listings-events/jobs/members-staff-security-verification-questionnaire/.

• The salary is in line with guidelines provided by the Independent Parliamentary Standards Authority.

How to apply:

• The closing date for applications is: Friday 18 September, 17:00

• Please note: This is a rolling application process so, if you are interested, please get your application in as soon as possible. We may close the process if we have received sufficient applications.

• Interviews will be held in Poole on Wednesday 23 September

• Please send a CV and cover letter (no more than 2 sides of A4) explaining why you are suitable for the role to: neil.duncanjordan.mp@parliament.uk